Our Terms and Conditions

Your appointment date and service will be secured when the signed contract and non-refundable deposit are received. The remaining balance will be due upon arrival on the day of the event.

Deposit payments can be made with a credit card or cash. All remaining payments are to be paid at the time of service. No credit cards are accepted on the day of service. CASH ONLY PLEASE!

Costs incurred for travel and delivery of these services are to be paid by the Client. These may include but are not limited to parking, valet, calls, etc. Where such costs are incurred, the amount will be included in the final bill and will be due on the day of the event.

Travel within 1 hour from Spencer, IA to your event location is free. Any location over a hour away will be charged a mileage fee of $1 per additional mile . Please note that this distance/rate is for a round trip.

Your appointment date and service will be secured when the signed contract and non-refundable deposit are received. The remaining balance will be due upon arrival on the day of the event.

We may require access to the location at least 2 hours prior to the scheduled event start time. This is necessary in order for the Artist and decorations team to organize and set everything up before the event begins.

The Artist and all decoration staff will arrive onsite as specified by the Client. We cannot be held responsible for delays(or incomplete décor) if not allowed a reasonable amount of time to complete décor services.

All reusable non-balloon equipment , including but not limited to frame, lighting, poles, fabric, etc, are the property of The Artist and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. In the event that the Artist's equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or a manufacturer changes its material type.

HPK Events Co reserves the right to make any last-minute changes, including but not limited to substituting an item of like kind and quality.

Breakdown and haul-away services will be provided.

The Artist shall not be responsible should weather conditions make it impossible to set up décor services (as described in this agreement). This includes but is not limited to strong winds, rain, or snow storms. However, if inclement weather prevents delivery of the agreed décor, a full refund minus the deposit will be issued promptly.

We are not responsible for accidents or injuries related to our décor that are caused by mischief or mishandling by the client, guests, or site staff. Please, do not allow guests to put the latex balloons into their mouths. Be aware that some Children and Adults have allergic reactions to latex. These groups of people should refrain from having any contact with the latex balloons.

We use only the highest quality products and techniques to build your balloon decor. However, due to the general nature of balloons, we cannot guarantee that they will remain perfect and intact when used outdoors. If inclement weather conditions make it difficult or impossible to produce as specified, we will do our best to be flexible with providing decor alternatives. It is clearly understood that there will be no refund or discounts for loss, breakage, or failure to produce due to factors outside and beyond our control.

We use professional equipment and materials as intended for their particular purpose within all designs.

To limit your risk of damage we recommend that all décor and items remain in the position and location they are ordered for, installed in, or placed in. Please do not use or place any décor designed for indoor use outside or outside of covered 4-wall framed structures. Similarly, do not use any décor designed for outdoor use indoors.

HPK Events Co will be the sole exclusive balloon artist for the contractual event. All designers will be direct employees or subcontractors of the designated sole Balloon Artist used at the event. By signing this agreement the client agrees that no other person or company, including but not limited to  the caterer, coordinator, planner, event designer, volunteers, professional, or otherwise, shall provide balloon products or décor the the client's event without our prior written consent. If this occurs, we reserve the right to leave the job site for breach of contract.

Photos or videos of our work may be taken for the promotional use and advertising purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and releasing any and all claims regarding use. This signed agreement serves as a release authorization of such materials.

All information provided by the Client shall be treated with the requisite confidentiality and will only be available to the Artist, and their decorating staff. Your personal details will not be made available to any other party with your express agreement. 

Any cancellations or rescheduling must be made at least 7 days prior to your scheduled date or you will be responsible for paying the full amount of services agreed upon in this contract. 

Once the final payment has been made, there will not be refunds. We are not responsible for inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note we will make every effort to accommodate date changes to your event.